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[QUESTION]

What does it mean when my digital display indicates an outdoor temperature of -100 degrees with 5% Relative Humidity?

[ANSWER] Readings of -100 for temperature and 5% for relative humidity mean that communications between your Master Control Unit (MCU) and the Remote Weather Module (RWM) in the outdoor sensor module have been disrupted.

You should follow these steps to further diagnose that cause for the problem:

  • Check that the data cable from the outdoor sensors is connected securely to the back of the MCU. If the cable was disconnected your system should return to proper operation upon reconnection of the cable.

  • If the data cable from outside appears secure you should carefully disconnect the cable and reconnect it again. If this brings the data back to normal operation then there was a problem with your outdoor RWM or the connector on the cable or MCU. If this situation occurs frequently contact AWS technical support.

  • If reconnection of the cable does not bring the system back to normal operation then you should power down your MCU, wait for 10 seconds and then restart the MCU. If this brings the system back to normal operation then there was a problem with your MCU. If this happens with any frequency please contact AWS technical support.

  • If the above steps do not correct the problem, check to see if the outside connection to the remote weather module is securely connected. This is the cable with the white heat shrink label which connects to the connector labeled "Data" on the remote weather module.

  • If the steps above do not correct the problem please contact AWS technical support.

     
     

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