AWS is committed to providing unsurpassed customer support. Our dedicated technical support team has a broad skills background, ranging from meteorology to software development to electronics, and is available to serve our clients from 8am to 7pm Eastern Time, Monday-Thursday and 8am to 5pm Eastern Time, Friday.

For answers to the most Frequently Asked Questions (FAQ's) simply click the FAQ's button. The FAQ's are then organized into general categories from which you can select. If you are not able to locate your exact question please fee free to call our technical support team at 800-624-4205.

In the not to distant future we hope to hold regular online support discussions, so check back to this page often for more details.

In order to provide the most efficient service for all of our customers please have the following information available for our technicians when you call:

Site Name

Site ID

System Serial Number
You should also have all system documentation (manuals) with you when you call.

Web Page Support	http://www.aws.com
Email	support@aws.com
Fax in Your Question	301-948-5352
Toll Free Technical Support	800-624-4205